FAQs

What is your cancellation policy?

Reservations must be cancelled 30+ days prior to check-in for a full refund.

No refunds are given for events out of our control like weather, acts of god, and an illness that cuts trips short. This includes severe weather like heavy rains sometimes experienced during hurricane season.

Trip/travel insurance is an option for protection.

If you are within the 30 day window and have a concern about Covid-19, please contact us.

What Are your check in and out procedures?

Check-in is at 4:00 pm. Due to our extensive surface cleaning procedures and off-the-grid system maintenance, we cannot accommodate early check-ins. After you book, you will receive an email with directions, parking instructions, and other details about your stay.

Check-out is at 11:00 am. Guests are asked to wash all of their dishes and grill tools and consolidate all of their trash in the trash can. If dirty dishes are left, a $50 dishwashing service charge will be assessed. 

why do you have a dishwashing service charge?

We are unable to complete the detailed surface cleaning protocol and hand wash dirty dishes in the time between guests. As a result, a $50 service charge will be automatically charged if dirty dishes and grill tools have been left. Dish drying mats and kitchen towels are stored in the cabinets and dish soap and dish cleaning tools have been provided as well. If you know that you will not want to do dishes, please bring your own disposal products. 

What does 'off-the-grid' mean?

It means that the normal utilities provided by the city are not available - specifically water, power, and sewer, either because of the remoteness of an area or because they haven't been set up. Each camper at Pomelo Grove is outfitted to function off-the-grid with large water tanks, generators, and composting toilets.

do i have power?

Yes! Power is provided by generators.

There are a couple things to know:

  • Because generators are essentially a powerful engine, there is sound associated with their use. We have set them back from the campers and created a sound barrier (who knew hay bales block an enormous amount of sound!) to baffle as much sound as possible.

  • Please use one major appliance at a time - A/C, water heather, and induction stove. Simply turn off the appliance in use before you turn on another one. Our campers have been thoughtfully designed to be as efficient and low draw as possible, and this one use modification allows us to use a smaller generator.

  • We ask our guests to be mindful of their power usage by shutting off the heating and cooling unit when they are out and about, shutting off lights, and turning off any devices that might be running while plugged in and not in use.

  • Generators require pretty continual maintenance, so you may see us adding gas or changing the oil throughout the day.

What is a composting toilet like?

They are surprisingly awesome! Because of the composting drum, the toilets are a little larger than you might be used to and sit a little higher off the ground. However, they are self-contained, so all you have to do is your business. Each toilet is filled with peat moss as a composting medium, and you add 1 scoop per day. As you use the toilet and 'flush' by turning a crank, a fan evaporates extra moisture and a small heater keeps the mixture at the temperature where it will compost the fastest. These toilets are odorless, use no water, and generate no toxic waste. The end result is real compost that is suitable for spreading around trees and bushes.

So how do I have water?

Each camper has a 40-gallon under-mounted tank. 40 gallons should be enough to last guests 2 days, but we top off the water tanks daily with potable water. The water from the faucets is tested, safe well water, but we also provide a filtering carafe.

We ask that everyone be mindful of their water usage, though, by limiting showers to 6 minutes and turning off faucets while you brush your teeth or clean dishes.

do i have hot water?

Yes! Each camper has a 6-gallon hot water heater. That is on the smaller side, so it allows for approximately 6-minute showers and takes about 20 minutes to heat up for the next hot water use.

do i have a/c and heat?

Yes! Our campers are extremely well insulated so they hold their temperature well. We ask that you turn off the heating or cooling unit when you are not actively living inside the camper though to help reduce the gas consumption of our generators.

What's an induction stove?

Induction cooking uses electromagnetic energy vs. open flames on gas cooktops or heated coils on electric ones. It requires cookware to be magnetic in order to conduct electromagnetic energy, so you’ve got to use the cookware we provide. This system is pretty cool though - it heats food extremely quickly, the cooktop is cool to the touch, and it doesn’t transfer heat to the air (a major plus for such a small space!)

Why do i have to use your bath and body products?

All of our products are biodegradable, which means that all of our wastewater is safe to reuse in irrigating the surrounding vegetation and being absorbed into the ground.

 

Our supplier for all of the bath, body, and cleaning supplies in our campers is the Good Fill. These great folks run a zero-waste operation and pride themselves in providing the highest quality products that are also safe and earth-friendly. All of their products are synthetic-free, hypoallergenic, cruelty-free, vegan, 100% biodegradable, paraben-free, soy-free, gluten-free, dye-free, palm oil-free. 

Can I bring kids?

Yes! Our campers sleep 2 adults in queen-sized beds, and the banquet seating area converts to a small twin bed ( 68" L x 32.5" W) that could sleep one child. If you need more sleeping space, add on our canvas safari tent*. We'll pitch it for you, but bring your own sleeping bags and pillows! 

*Sorry, this safari tent add on is for kids only.

Can I bring dogs?

Sorry, given the small size of our spaces, we can't accommodate dogs at this time.

Guest guide

Feel free to take a peak at our Pomelo Grove Guest Guide! (Click icon to download .pdf)

HAVE MORE QUESTIONS?

Please contact us, we are happy to help!